Im stuck at select an account to continue

[Dontar York]

I tried restarting it and they didn't help then I tried unplugging it for 30 min that didn't help I've changed my password but everytime I put it in it said password incorrect I don't know what to do I been dealing with this problem for 4 hours this has happen to me in the past but I simply unplugged it and it worked but it's not working right now

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