Laptop stuck in "Preparing Automatic Repair" with external hard drive still plugged in.

K

Kell Hatman

Hello, I need help. My Omen Win10 laptop was on and working fine. (Although it has been overheating for a while and needs new heat sink) I left the room for about 20 minutes and when I came back, the screen was black and said "Preparing Automatic Repair" and the little dots that usually spin when it's "thinking" are frozen. Also, I have an external hard drive that has all my stuff saved on it. What can I do about this frozen Auto Repair AND can I unplug the hard drive without losing everything and causing it to become corrupted?!? Do I need to shut down and unplug it? Can I shut down and try t

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