How to I fix this

[Gamer Carlyt]

Okay so basically I got this labtop from my brother and when I tried to login it said "theuser profile service service failed the sign-in user profile cannot be loaded." And I tried dto reset it using the shift reset command on the login screen but when I got to the choosing option screen my only option was to turn off the PCHow do if fix the error and get my options back

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