No video programs work on my new computer

J

Joshua Courtney

I recently bought a new computer (an Acer Predator Helios 300) that is running Windows 10. Whenever I try to run a video file from my external hard drive on ANY video program (Windows Media Player, Movies & TV, etc.), it will not play. For WMP, it says "Windows Media Player encountered a problem while playing the file." For Movies & TV, it says "Please try again. If the problem continues, visit Microsoft Support to check for guidance. 0x800706be". This occurs regardless of the type of video format (.mp4, .avi, etc.). I also tried playing a video by putting it directly

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