"you cannot play online multiplayer because of how the account is setup"

[cole macomb]

I'm having the "you cannot play online multiplayer because your acc" thing but when I try to fix it, it just brings me to the gold options cause I downloaded it when I had gold but I already purchased it in that time then gold ran out so now it won't let me play online?, all my multiplayer setting are on, so I don't know why gold won't let me play without it when I can play other games online

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