Windows 10 bluetooth when press find devices menu disappears

[Joshua Davies3]

Hi everyone, I have tried everything. When I go into the bluetooth menu and select add bluetooth or wireless device a box comes up and I select bluetooth device and then the box opens empty for a second and then disapears, the mouse pointer turns into a loading symbol but when I move the mouse it disappears. I have reinstalled blue tooth drivers, even reinstalled windows 10 but still the same thing is happening

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