After factory reset, Microsoft account still showing

[Reeva Eunice Trinidad]

Hello, When I factory reset my pc, the selection for the language and creation of new account did not pop up, instead it showed the old user, but when I try to log in. It won't let me and showed me an error. I also tried using the command prompt in advance options, and shows that I need to login in my user account and the password work. I also tried various commands to check and add new accounts but its not working.

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