2 W10 updates caused my computer to crash and I had to pay $95 to get it fixed

H

HoneiBe

KB5027538 and KB5027293 were downloaded on 7/3/23 and I selected Restart. It was on the restart screen for an hour so I knew something was wrong. Maybe this wasn't right but I thought I'd hard reboot and remove the updates, but I could not get anything but a black screen. The tech had to remove the hard drive and work on it from another system to remove the update and get the system working again. Likely it was the optional update that caused the problem? Thanks, Microsoft, you owe me $95!

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