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I have watched multiple tutorials on how to reset my laptop and all of them didn't work.There are 2 main ways that I saw, first is going to the troubleshooting settings and resting from there but I can't do that since instead of showing me the normal settings, it shows me the options to either open "UEFI firmware settings" or "startup settings".The second way I saw is to open settings and going to recovery. When I went there and selected to reset my laptop, it tells me " Could not find the recovery environment""Insert your Windows installation or recovery media, and restart your PC with the me
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