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daneaffr
I recently reset Windows 10 to factory settings with remove data option before recycle/donate. Now, when I boot it up, it still displays my name and avatar on the login screen, but now it wants a pin number or a challenge phrase to access the computer. I never set a pin number or challenge phrase, so have no way to log into this laptop. Since it still has my name and avatar associated with the log in page, I'm not confident it wiped out my data and now I can't get into it to see what data is there. I can't even use keyboard shortcuts. I'm completely locked out! It is an older HP Envy lap
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