I need HELP!

M

Marylee Buis

I bought a gently used Dell Inspiron laptop. On the sign in page, it has her name and sign in info or pin. I also cant get the start up menu to show up. Ive scrolled up and down trying to click and drag, but its not to be found. Ive tried a factory reset, no luck. It has a message about the charger is not right, which its not the right one, its for an HP. It doesnt plug into the computer all the way. How do i get rid of her stuff so i can make it mine and use it?

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