Computer Won't Connect to Wi-Fi

[Jessica9211]

HelloI am trying to troubleshoot my friends laptop. It will connect to her neighbors Wi-Fi. She can connect to her Wi-Fi on other devices, but she cannot connect to her own Wi-Fi on this computer. We have tried multiple troubleshooting solutions but nothing is working. Tried to get into router settings but need internet. Tried to reset ipconfig but it says no media devices are detected. Tried to mess with device manager and network adapters, but no luck. Please help.

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