I have a 2018 dell laptop that was left to me when my mom passed.

J

Jeremy Carter1

My mom passed and left me her dell laptop. Now here's the tricky part. She has it password protected and pin protected. I don't want to reset it due to having photos on it but Microsoft is no help in changing the password due to me not knowing everything about my mom's everyday life. How can I either create another account from the login screen or retrieve access to her account?

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