My internet is working (using Chrome, and investing software) but windows and office are not able to connect to the internet

[Louise M1]

I've gone through all the steps on the Mocrosoft "Fix Ethernet connection problems" pageFix Ethernet connection problems in WindowsWindows 10 On your home routerTry these things first to help you fix or narrow down the connection problem.Check the Ethernet cable and connection. Make sure the Ethernet cable is securely plugged into the Ethernet port on both your router and Windows 10 PC. On your router, make sure the Ethernet cable is plugged into the correct Ethernet port—not the Internet port that’s used to connect your modem and router.If one Ethernet cable doesn’t work and you hav

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