How do I close an account for my mother who passed away in May 2021?

C

Chris Tu

After my mum passed away in 2021 I deleted all personal information from her laptop and it hasn't been used since. The laptop is still functioning and I'd like to be able to use it. I know the pin in order to log on to the laptop but I can't recall the password for her Microsoft account so I'm unable to get any further. The email account associated with her Microsoft account was closed and I am unable to answer the other security questions in order to log in to her account to close it that way.

Continue reading...
 
You must log in or register to reply here.

Similar threads

A
i need to remove my mothers email and passcode since she has passed away. should I remove her account first or just change the passcode?
Replies
0
Views
30
Aromakim
A
J
My girl feeind passed away and i don't know her password to log into her computer. I don't want to trash it., How can i wipe it clean and reinstall my
Replies
0
Views
32
Jeffrey Cormier
J
B
Why did my one drive pull info from the PC I created it on?
Replies
0
Views
27
Bec Hansen
B
R
How do I set up an account in Microsoft on a new computer?
Replies
0
Views
29
Regina Paterek1
R
E
How to set up an account on a laptop with windows 10 for an organization
Replies
0
Views
28
Elizabeth Sanders1
E
Back
Top Bottom