Computer freezing

[Tilly Flop]

Hi,I'm at my wits end with my computer. It keeps freezing. Thankfully when I'm in the middle of an email or word document it's saved into draft but it's so very frustrating. I can be watching a Netflix movie with no other windows open, yet still it freezes??I'm using Windows 10. Hubby did the netsh winsock reset last night but it's made no difference. Help!!!Christine

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