How to reset PC without an admin password

S

Susan Del-Mei

My laptop died during a windows update. Now it is stuck in a reboot cycle; it turns on, says it’s working on an update at 35%, quickly says “restarting”, then repeats. I let it cycle for 12 hours and no change. I have tried to uninstall the update and any other matter of fix from the blue menu that comes up after 3 forced power cycles. But every single option requires the admin password which apparently I don’t know. I reset my Microsoft password via my phone, and the new password works because I am currently logged into my Microsoft account! However that same password (and every other iterati

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