How can i use my buletooth adapter on my pc?

[SteveMicrosoft]

This device cannot start. (Code 10) The specified request is not a valid operation for the target device. i have tired YouTube videos on how to fix this problem but Generic Mobile broad brand adapter has a triangle with ! inside of it,Bluetooth device personal Area network has a faded screen in device manager, I'm guessing these are the issues of my Bluetooth dongle is not working properly.Bluetooth device has a blank sheet with a orange gear in my device manager, can anyone help me out?

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