Blue screen ask for bitlocker key, I have no key

[Maria Eugenia Summerford]

Unable to boot laptop. Blue screen asks for bitlocker key, I don't have one. Logged I to Microsoft account and clicked manage recovery keys and it is empty. Tried changing various boot options in BIOS, nothing works. Tried to.recover windows , also said not possible. Must I wipe the hard drive and fresh install? How to do this without windows disk?

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