I cannot reinstall Windows 10 or 11 on our PC's.

[LorettaHarnarineSD]

A couple of days ago, I spoke with a Microsoft support person. I was sent an email with instructions as to how to perform a clean install of Windows 10 and 11. I cannot access the BIOS by restarting the pc and pressing f2. Therefore I cannot do anything to fix both of my laptops. I never did see anything about resetting my pc. Can someone help me out here. I am so unhappy and cannot afford to go to an IT person to fix this problem.

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