need help with Asus vivobook

A

Ailuro F.

my laptop kept getting spammed with popups after my boyfriend downloaded some "protective" apps and files. so I decided to completely factory reset it because there was so much extra garbage on the laptop. but now when it's one, it shows a screen that says "other user" and to put in a username and password. I tried our regular emails but it didn't work so I tried to reset it again. do I use a Microsoft login? or is there a way to bypass it?

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