When signing into my microsoft account from windows the process becomes "unresponsive" or "errors"

J

Julie Scott1

Hi, desperate for support.My best guess is that the root cause of my issue is that there is a problem between windows and my Microsoft account. Summary of issue:* When trying to sign into my account, on the computer, I get an unresponsive black / blank window. It eventually disappears, no where to enter my account details. When I look via "Task manager" it indicates the process as being unresponsive. Settings > Your info > "sign in with a Microsoft account instead".* When looking at windows security in settings I cannot sign-in for account protection. Settings > Windows Secu

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