Unable to open Photos from Android in Paint Application

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Becky Pierce

Hello! I am trying to open photos to my Paint application. This has worked previously - I would forward photos from my phone (Samsung Galaxy) to my email and open them on my laptop in Paint. However, now, I get the below error message - I also tried plugging the phone into the laptop and moving it to my desktop but received the same error message. I need to open the picture in either Paint 3D or Photos on my Dell Latitude and save a copy to open it in Paint.This happens on both Windows 10 and Windows 11 machines. I've tried changing the file type and making copies. I reviewed the Properties of

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