Recovery issues & can't sign in - please help!

S

Sarah MQ

Hello there, I have a Lenovo X1 Carbon (1st Gen, Type 3448) ThinkPad [Windows 10] which I haven't used for at least 6 months. Today, I booted it up and encountered an issue with signing in. I encountered a blue screen which was headlined 'Choose if you want to keep signing in with your face or fingerprint'. The blue-screen showed me 2 options and I had to choose one: 'Yes, sign in with my face or fingerprint' or 'No, change how I sign in'. Choosing either option resulted in another blue screen displaying 'UNUSEDBIOCONSENT'. Upon further research, I discovered that this was the same exact issue

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