M
Megan Russell1
My computer started having trouble turning on. The light comes on, but the screen is black. At some point I made it to the BitLocker Recovery Key screen (I don’t remember how). I was able to find my recovery key, and it’s accepted as the correct key, but when I try to restart it just opens up to the BitLocker Recovery page again, and the screen only stays visible for about a minute before it goes black.I went to the aka.ms advanced recovery site it recommended, but when I login to Microsoft it says it hey can’t find my account.I believe my husband tried a factory reset once, but the same thing
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