Keyboards and on-screen keyboard typing not working at laptop sign-in screen, but works at "I forgot my PIN" sign-in.

[Gio M1]

Hello! My laptop keyboard isn't working as well as my onscreen keyboard. I tried plugging in an external keyboard but it also wasn't typing even after I switched ports. I'm stuck at the sign-in screen and can't access anything else, but the thing is, when I clicked on "I forgot my PIN" and it prompted me to type in my e-mail, the keyboard was working just fine. What can I do to solve this?

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