Why does my laptop not recognize a Bluetooth device?

[Una Nuhić]

I bought a Wacom Intuos S Bluetooth tablet, but it only works when connected to a laptop with a cable. When I want to connect with Bluetooth, I can't even see the device recognized in the Bluetooth panel. I wrote to Wacom Support, but they say that the tablet is trying to connect to something but my laptop cannot recognize it, so there's probably a problem with my laptop, not the tablet, so I have to write you. Please help me, I need to use this laptop for University

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