My friend's laptop keeps restarting into troubleshooting mode

[Xavier Yates]

My friend had an old laptop that wasn't working so he asked me if I could help. When he turns it on, it boots into troubleshooting mode. I told him to press continue, but when he pressed it, his laptop just restarted and booted back into troubleshooting mode. Every time he clicks "Continue", it shows him the same screen. Over and over again, so I was wondering if there's a way to do a factory reset while in troubleshooting mode.

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