Repeated issues with Deskjet 2620 printer

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Daniel Wittman

My family has had an issue with our HP Deskjet 2620 printer for scanning our documents. Yesterday, a relative of mine was supposed to scan and submit documents but the scanner refused to work. This was puzzling as I had been the one to set it up; I had checked the cables, and the power outlet, and I launched the app with little to no difficulty, I had access to the 'scan' option with the belief things would go smoothly for them later. Only to receive messages and screenshots stating that it was offline and not working. When I returned home and checked, I found that the HP Smart app wouldn't l

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