Issues with sound and Mic after update

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Badirile Mafifi

I'm part of an organization where some users are encountering issues with their Asus Expertbook Model: B1400C after a recent update to Windows 11 Pro 23H2. Specifically, the sound and mic functions are no longer working. Despite trying various troubleshooting steps like System Restore, Driver Uninstall/Rollback, and reinstalling sound drivers, the problem persists. Has anyone else faced this issue and found a solution that works?

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