Personalized Settings- Setting up personalized settings for- Web Platform Customizations

[josh ramirez]

So everytime i put my pin in to log in my computer it then becomes a black screen and a few more seconds after that i had a little white tab pop up saying "Personalized Settings- Setting up personalized settings for- Web Platform" and now its been like this for a long time now. Please someone tell me how to get me out of this mess. I have tried everything hold power button down click buttons many many times i cant search anything up its just a white box saying those words and a black background.

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