I have family safety set up on desktop, and when my child tries to click on a website it goes to my wifes phone for her to approve

[Adnan Khan5]

I have family safety set up on my desktop, and when my child tries to click on a website, it goes to my wife's phone for her to approve. When she tries to approve a website, it gives an error message that says, "It's not you, it's us." How can I fix this and get the family safety app on a smartphone to work again and allow it to approve websites?

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