Unable to sign in to laptop computer with Outlook account

M

melissaMBK

When trying to use my laptop I can’t make it past the sign in page. I’m getting the message “Something happened and your PIN isn’t available. Click to set up your PIN again.” The only option to click on is Set Up My PIN, when I click that a new small window pops up asking “Search for app in the Store?” And options are Yes or No. I’ve tried clicking each one separately and both times nothing at all happens and I just return to the sign in screen with the same original message about my PIN not being available. How do I fix this and access my computer?

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