Can anyone help me uninstall maliciously installed computer Administrator software ?

[Emily Koresh]

I recently bought a computer. Inset it up but then forgot the password. I have a Best Buy Plus Memebership so I had them factory reset the device. HOWEVER when I received it back I noticed that it now has at least 3nuser accounts on it and software for remote monitoring installed on it. and windows powershell In fact they are trying to interfere with the posting of this question. It wont let me access different websites or even then contact customer support on the microsoft website. Is there anyone who can assist me?

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