Internal Computer Problem to the software it is damaged

[Angela_177]

I reset my laptop recently to download windows 11 bc there was no space to update my laptop but now it will not even download windows 10 and is stuck on the download windows 10 page and will not let me do anything else. Can I wipe the computer myself and download windows again or does my laptop need to go to the hospital. Geek Squad said $150 to wipe and re-download but idk. Thank you!

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