How to fix not being able to reset a pc

S

Szymon May

I currently have a blue error screen on my pc that doesn’t let me go to my home page. I try to restart it but it always fails and hasn’t worked. When I try to reset my pc using the troubleshoot setting in the choose an option page. It always has a problem no matter if I choose to get rid of all files or keep my files. I’m pretty sure I’ve downloaded a virus and I can’t download a virus protection application since I’m stuck at the blue page. I don’t know what to do and I need help.

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