My new v5 bt adapter may have a problem

[benouahi nassim]

hello,yesterday i bought a bluthoot adapter v5 to connect to my new steelseries gamepade stratus xl but when i want to start to search for a bluethoot device my adapter gets impluged (i hear the windows sound effect) and my bluethoot goes away while visualy my adapter is still connected to the USB port Extra information:i tried all the ports on my descktop and still didn't workplease could i have a fast respond and thank you

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