Users not able to print on Remote Desktop server

Y

Y2K87

We have users who are accessing our application server via RDP from their own laptops or desktops. They have one Canon printer in their office, model Canon iR-ADV C3830, with authentication settings enabled. The users were able to print from RDP to their server without any issues previously. However, since June 2024, after a server restart, they are unable to print. I checked with the users, and there have been no changes to their printer or our server. We have turned off the firewall, and there are no recent Windows updates installed; the last update was in 2022. Despite these checks, users s

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