Unable to recover my backup files from previous version of windows

  • Thread starter Rajneesh Saharan
  • Start date
R

Rajneesh Saharan

I forgot my windows 10 login password and my pin suddenly stopped working, so did the face unlock feature. The only roundabout i could see was to install a new version of windows from using a bootable flash drive. The only problem that remained was that there were many precious image and video files on my laptop and i needed a backup of all that. luckily, while installing the new windows, dell supportassist showed me the option to create a supportassist backup for all the files that existed. I chose that option and the new windows version got installed, factory resetting everything while creat

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