My laptop isn't shutting down and my face ID isn't working either. What should I do?

[RomeoandJulietRIP]

My laptop isn't shutting down. I've tried to click the shutdown button on my screen and all it does is refresh the page. It does the same when I click the restart and sleep button. There are no updates needed. My face ID hasn't been working at all , there's no camera page when I try to log in. What should I do, it's been 3 days?

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