Reset recovery key for windows phone not found after following instructions

K

Kiki Adam

Hi,I own a Lumia 950 windows phone and I had to use the hard reset option to reset my phone (using the power and volume key combination). The phone was part of my device list in the windows account.Once the reset was performed I started the initial setup process (including connecting to my wireless network), and ended up at the step: "Reset Protection Notification" . From here I have two options:1. Connect using my Microsoft account2. Using the recovery keyFirst option always ends in the statement: "Could not turn off Reset Protection - Oops! It looks like we run into a problem trying to turn

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