My laptop keeps randomly crashing I tried mostly everything

[robot qyery]

My laptop keeps randomly crashing, I think I know the reason, one time I was trying to load Roblox on my phone the account was the same on mobile and laptop, I tried to load Roblox on mobile but it kept crashing, I tried to load on laptop but then it crashed, I tried checking problems, cmp, event viewer mostly probably everything, not even factory reset worked, pls help

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