bitlocker problem with lenovo laptop Found recovery 48 digit recovery key ; entered the recovery key and twice response came that it was wrong. Don't

[rick arlen]

Lenovo 17.3 laptop Ser. no. PF2TEV91, mod. 20SQ27WOO, purchased 2021 using win 10. for my wife. Worked fine until 8/21 when she turned it on and a blue screen came up with bitlocker recovery key required. located recovery and inputted it twice in the appropriate box. Hit enter and response came back incorrect. Where do I go from here?

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