L
Lina Bedda
Hello, on a completely new laptop, I created a new email to log in then didn't use this laptop for a while. I forgot the username and password. When I tried logging in incorrectly a number of times, I tried to factory reset the pc.After clicking troubleshoot > reset this pc > remove everything, i don't get a chance to pick local reinstall but the screen shows in a blink then I get a screen saying "There was a problem resetting your PC." with only a Cancel option.I cannot reach the login screen anymore, I keep getting the bitlocker screen which I believe I cannot retrieve without remember
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