Recovering a family members account

[Elliot Wright]

My mother is desperately trying to recover her Microsoft account. She has filled the recovery form out on numerous occasions giving all the evidence they have asked for. It has been over a week , and still no response? My mother uses her email account for business and relies heavily on it. I have tried searching online for alternative solutions but it keeps coming back to ' having to fill out the recovery form'. Please help?

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