PDF X purchase and license issue

K

KC95336

I purchased a lifetime subscription to PDF X thru the Microsoft store approximately a year ago. I should have 10 licenses that I can use for various computers. I have it only on one. I have loaded it onto my work computer under what i am reasonably certain is the profile i bought it under. However, it the program will NOT recognize my profile and therefore still stays as a 'trial' edition. Can you help me out?

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