Forgot password on laptop/laptop not finding WI-FI network.

[Kyra Fong]

I have a laptop that my mom gave to me. I haven’t used it in a year because I had it in storage. Unfortunately, I do not remember the password. The other issue is that my laptop is not finding my Wi-Fi network unlike my other devices so I cannot use my mom’s updated password for Microsoft to log in. When I tried to type in passwords, it says”my device is offline. Please use the last password used on this device”. Is there a way for me to somehow reset my password?

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