This user name has been turned off for sign in

[Valérie Gathot]

We are paying for a subscription to microsoft family, but when we try to log in, we see the following: “This username has been turned-off for sign in. Try a different one or find the account this username is associated with”We are unable to see any account that is associated with this account. We are unable to use, or even see the services for which we are paying.How can we recover access to this?* Changed to a question & moved from Office/subscriptions

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