My computer keeps crashing once boots and will not allow me to factory reset.

[Nickii B]

My computer has run into an issue where the code "Kernel_mode_heap_corruption" is displayed as it restarts. When I access the windows recovery environment and try to factory reset the computer neither cloud download nor local download for the Windows 10 will work. What do I do? I already have what I need saved please help me. The computer will not work for more than 2 minutes at start up before displaying the blue screen of death and that error code I mentioned above.

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