New PC not recognising account even though logged in

D

David Gardner2

I am having a problem with a new PC. I have Office365, it is active and fully paid. On my current laptop, all is well. On my new desktop, I am constantly in a revolving loop of log in, pop-up "Check payment info on your account", Update payment info goes to "Refresh" then straight back to "Check payment info on your account". I click sign in to Use Different Account and then back again. I cannot use any Office products on the PC. The logged in user in the top right is identical to my laptop.It just will not give me a way past it. What can I do?Logging in to Office 365 on browser shows

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